Services
Site Reliability Engineering
Set reliability targets, improve monitoring and give your team a workable approach to incidents and on-call.
01 — Scope
Improve how your service runs.
When we can help
- Incidents recur and take too long to resolve, without a clear measure of whether reliability is improving.
- Too many alerts make it difficult to spot the incidents that need attention.
- On-call depends on a few people, with too little documented guidance.
- A production system lacks clear ownership, maintenance routines or incident procedures.
What we do
- Service-level objectives and error budgets agreed with engineering and business teams
- Metrics, logs and traces, with alerts tied to service health
- Incident response, incident reviews and follow-up engineering work
- On-call arrangements and documented runbooks your team can use
- Operational support and administration of production platforms and engineering toolchains
- Reliability reviews before launches, migrations or increases in traffic
02 — Experience
Selected projects
Global bank
Automated releases for a wealth-management platform
UK public sector organisation
An AI agent for incident investigation
More relevant examples
UK central government department
Legacy applications moved to Kubernetes
Global payments network
Running shared tools for product teams
European retail and wholesale group
Releasing core services without downtime
Enterprise software vendor
Customer environments, built and supported
VoIP and hosted telephony provider
Virtual servers for live telephony
Selected experience of the engineers behind Vio Engine, including work before the company was formed and through partner consultancies. Client names are withheld.
03 — Delivery
What your team can expect
- Service reliability measured against agreed targets
- Monitoring and incident reviews that help the team find and address recurring faults
- Runbooks, ownership and an on-call approach suited to your team
Platforms and tools
Chosen around your environment and requirements.
- Prometheus and Grafana
- OpenTelemetry
- OpenSearch
- Kibana and Fluentd
- Datadog
- PagerDuty and Opsgenie
- Kubernetes
- Terraform
- GitLab and GitHub
- AWS, Azure, Google Cloud and Scaleway
Talk to Vio Engine
Tell us what you need to change, build or support.